THE SIMPLE VERSION
Record the number of keys, cards and remotes handed over. For digital locks, clarify routine battery replacement and report faults early rather than waiting until access is lost.
Start with the document
Check the signed tenancy agreement, inventory and any written amendments or messages that form part of the arrangement. The exact facts and wording matter.
Keep evidence
Keep relevant photos, receipts, payment records and messages. Good records make it much easier to establish what happened and what was agreed.
Resolve it clearly
Communicate the issue and proposed solution clearly. If both sides agree to change an existing arrangement, record that agreement in writing.
General Singapore rental information only; not legal advice. Rules and individual contracts can change. Check the latest official guidance where relevant.